Policies

Shipping
& Returns.

We hand-pour every batch in Byron Bay and take the same care getting it to you. If something goes wrong, we'll make it right — no runaround.

Shipping

Australia

Standard
delivery

  • $10 flat rate · free on orders over $100
  • Dispatched within 1–2 business days
  • Delivered in 2–7 business days

Australia

Express
delivery

  • Calculated at checkout
  • Dispatched within 1–2 business days
  • Delivered in 1–3 business days

International

Standard
delivery

  • $10 flat rate · free on orders over $150
  • Dispatched within 1–2 business days
  • Delivery times vary by destination
Tracking details are emailed as soon as your order leaves us. Delays can occasionally occur around public holidays or periods of high demand.
Returns & Refunds

Something
not right?

We stand behind everything we make. If your order arrives damaged or defective, we'll replace it or refund it — no questions beyond what we need to sort it quickly.

01

Contact us within 7 days

Email us at info@byronpuretallow.com.au with your order number, a description of the issue, and a clear photo of the damage or defect.

02

We'll assess and confirm

Our team will review your request and get back to you promptly. We may ask a follow-up question or two to make sure we get the resolution right.

03

Refund or replacement

Once approved, you can choose a full refund to your original payment method or a replacement sent at no cost. Refunds are processed within 5–10 business days.

Still have questions?

We're a small team — you'll hear from a real person.

info@byronpuretallow.com.au